Returns & Exchanges Policy

At MUSE, we carefully prepare every painting and make sure it is in perfect condition before it is shipped to you.

Order Confirmation
An order is considered confirmed once payment has been completed. We then begin preparing the order.

Order Cancellation
Orders can be cancelled within 24 hours of completing the payment and confirming the order. After 24 hours, the order cannot be cancelled as preparation will have begun.

Returns & Exchanges
Due to the nature of MUSE products and the care taken in preparing each order, we do not accept returns or exchanges due to a change of mind or simply because the customer no longer wants the product.

Damaged Products
If your order arrives damaged or has been damaged during shipping, you may return the product and receive a refund.

Please contact us within 24 hours of receiving your order and provide your order number along with clear photos of the damaged product and its packaging.

Once the case has been reviewed and the damage confirmed, we will arrange the return of the product. MUSE will cover the return shipping costs in this case.

Refunds
If a cancellation or return due to a damaged product is approved, the refund will be issued to the same payment method used to place the order.

For any questions or assistance, please contact us at:
[email protected]